Terms & Conditions
Terms of Website Use and Disclaimer
One off Orders
If you are purchasing a selection of meals from our standard menu, the Keto Grab n Go pack, Fuel Up Pack or Keep Calm and Keto pack you are not subscribing to an ongoing service. You will not be charged again or receive any ongoing orders by purchasing these items.
The Keto Dash, Smart Kitchen, 10 Week Challenge and the Lifestyle plan are weekly meal subscriptions. Purchase of these subscriptions means you agree to be charged in advance for each order which will be delivered every week unless you pause or cancel your subscription. You can cancel or pause your subscription penalty free as long as you do this either in your account login or contact us before your order is taken. You must submit changes prior to the order date. Your credit card will be charged the week before delivery for your upcoming order. You have the right to cancel your upcoming order and be refunded if you contact us before 3pm the day your credit card has been charged penalty free. Refunds are processed back onto your credit card which may take between 1-5 business days depending on your bank.
All website design, text, graphics, interfaces, and the selection and arrangements thereof are 2021, Hello Foods Ltd. ALL RIGHTS RESERVED. Any use of materials on this website, including reproduction for purposes, modification, distribution, or republication, without prior written permission of the company, is strictly prohibited.
The information, services, products, and materials contained in this website, including, without limitation; text, graphics, and links are provided on an ‘as is’ basis with no warranty. To the maximum extent permitted by the law, the company disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied, warranties arising from course of dealing or course of performance. In addition, the company does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice.
Limitation on Liability
In no event shall the company be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if the company has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this website. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
Muscle Fuel supplies to personal shoppers only and trade quantities or commercial orders will not be supplied via this website. Items on any promotion can be limited to as little as one per customer unless otherwise specified. If you have a commercial inquiry, please contact the Muscle Fuel team via email or use or Livechat to discuss. Bulk orders or orders may for commercial purposes will be cancelled and the funds returned to the purchasing account. In the event of limited stock sales, no further sales at the promotional prices will be made after the allocated quantity has been sold or the expiry date and time has been reached.
IN NO CIRCUMSTANCES CAN MUSCLE FUEL PRODUCTS OR SERVICES BE ONSOLD BY A RETAILER WITHOUT PRIOR APPROVAL.
This includes but is not limited to Muscle Fuel pre-made meals, packaging, coupon codes, gift vouchers, accounts or E-books.
In the unlikely event where a product that has been ordered is no longer available, our Customer Services team will contact you as soon as possible to discuss your options. This may result in the cancellation of your order or replacement with an alternative product. If there is an error in pricing online, in a product description, name or product image, Hello Foods Ltd online reserves the right to contact the customer and make the appropriate changes to the order. If an alternative option is not agreed upon with the customer, the order will be cancelled and the amount paid refunded.
All orders are screened for the legitimacy of payment. If an order does not meet Hello Foods Ltd’s confidential security checks, the order will not be accepted. The funds will be returned to the purchasing account and a notification of this will be sent via email.
When we receive your order, it will be screened and cleared of any security issue, website error or stock complication; your order will be processed and finalised. On completion of this process, you will be notified that your order has been processed, payment is then taken. This results in a separate binding agreement between you and us for the supply of those products.
Linking to Third-Party Websites
If you click on links and banners on our website that take you to third-party websites, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the internet, Hello Foods Ltd cannot be responsible for the actions of any third-party websites.
Website and Credit Card Security
Help us fight fraud
We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. www.musclefuel.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet.
This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security.
To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’.
It is important for you to protect against unauthorized access to your password and to your computer.
Ensure you log out when you have finished visiting www.musclefuel.co.nz especially if you access www.musclefuel.co.nz from a shared computer.
Additional Terms and Conditions
Hello Foods Ltd requires you to have an exclusive email address to be able to enrol you in the Muscle Fuel mailing list.
We will contact you by email and/or social media from time to time to keep you informed of company benefits and offers, and by joining you agree to be contacted for this purpose. You can opt out of receiving information at any time if you choose to do so.
You can alter and update your personal information at any time online through your account login here
If you are unable to login to your account you can cancel your membership by emailing us at email@example.com or contacting us through Livechat.
Hello Foods Ltd reserves the right to alter or amend the terms and conditions and any benefits or offered discounts any time. Any changes will be posted to our website at www.musclefuel.co.nz, under the terms and conditions.
Continued participation in any of our programs will indicate your acceptance of these terms and conditions.
Hello Foods Ltd may cancel any member of our programs at any time, at its absolute discretion. Hello Foods Ltd reserves the right to terminate membership at any time without prior notice.
Hello Foods Ltd is not responsible for any communication which may have been delayed or lost because of a malfunction or breakdown in any electronic system.
Programme prices may not be reflective of sales, gift cards/ voucher purchases unless specified.
To receive deals online you will need to create an account and register your email with us.
Orders are dispatched using Big Chill temperature control trucks and NZ Couriers for the last leg of the journey. Your meal box will be delivered to your address on your chosen delivery date. If you are not home your meals will be left at your front door or any other location of your choosing. You must let us know if you have an alternate location for leaving your meals in the order comments. As we use a delivery contractor we cannot dictate what time your meals will arrive, however once you have received your first order you can generally guarantee that will roughly be your delivery time for any subsequent deliveries. Your meals are packaged to be safe at your doorstep until at least 6pm on the delivery date. It is important that you refrigerate your meals by this time. Hello Foods takes no responsibility for any spoiled meals that have been left out for longer than this time.
Shipping Terms and Conditions
This website may contain links to other websites that are owned and operated by third parties. You acknowledge that the company is not responsible for the availability of, or the content located on or through, any third-party website. You should contact the website administrator or webmaster for those websites if you have any concerns regarding such links or the content included.
Gift Vouchers contain no value until activated at the point of purchase.
Gift Vouchers will not be replaced if lost, stolen, or destroyed.
Muscle Fuel Gift Vouchers are not redeemable for cash or refundable.
The card, once activated, may be redeemed for purchases at Muscle Fuel online at musclefuel.co.nz
The funds available will be verified on request or at time of purchase.
No change is given and any balance that remains on the card can only be used in whole or in part against future purchases at Muscle Fuel online.
Any balance that remains on the voucher after expiry will not be available for use.
If your order exceeds the amount of your Gift Card/Vouchers, you must pay for the balance with a credit card or other agreed forms of payment.
Balance expires 6 months after card/voucher purchase. However you will not lose the balance of the voucher, to reactivate your coupon get in contact with our customer service team and we will reissue you another voucher to the same value.
You agree that you are at least 18 years of age or if you are under 18 years of age, you have your parent or legal guardian’s permission to grant authorisation for us to feature your content. The content is your own creation and you own or control all rights. Your content does not infringe or violate the rights of any third parties – including, but not limited to, intellectual property rights, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You have appropriate permission, rights, licenses, clearances and consent from any person(s) or another third-party appearing in the content. You are the parent/guardian with legal responsibility for any minors under 18 years of age depicted in the content. The content does not contain any other content that is or could be considered inappropriate, unsuitable or offensive, as determined at our sole discretion.
Our use of your content
You agree to grant us an unlimited, non-exclusive, worldwide, royalty-free, perpetual right and license to reproduce, edit, publish, broadcast, distribute and otherwise use your content in connection with advertising, publicity, promotional and marketing activities related to Hello Foods Ltd and its associated agencies, subsidiaries and entities. This includes but is not limited to, sharing and publishing your content on social media pages, websites, newsletters, blogs, emails, mailers, signage, news media and other printed and online advertising. We may edit or modify your content for formatting, navigation, integration or other purposes. We will endeavour to not materially distort your content. You acknowledge our use of your content is without compensation or payment. You also grant us the right to publish your social profile information or other information you have submitted in connection with any use of your content, including but not limited to your name, username, profile picture, likeness, original caption, biographical information and region. Use of your content is at our sole discretion. We have no obligation to use or feature your content. We reserve the right to remove or stop using any content at any time, for any reason. Use of your content does not imply endorsement or affiliation with you.
You will retain ownership, copyright and intellectual property rights that you have in relation to your content. We will endeavour to credit you when your content is published, reproduced or otherwise used, where possible.
Limitations of Liability
You hereby release, discharge and agree to hold Hello Foods Ltd and its associated agencies, subsidiaries and entities harmless from any liability related in any way to the use of your content.
If you wish to cancel your subscription you must let us know as soon as possible. You can cancel by logging into your account on the website, navigating to 'Manage my Orders' and cancelling your subscription. Alternatively you can email or livechat us and we can do this manually for you. Your orders and payments are loaded the afternoon before the payment date so you must do this before these times:
Delivery Tuesday - Cancellation by 3pm Monday the week prior
Delivery Friday - Cancellation by 3pm Thursday the week prior
If your payment is taken and an order is placed you can still cancel your subscription for future orders but to cancel your current order and obtain a refund you must contact us via livechat or email by 3pm the day your payment was taken.
IE: Tuesday delivery you must contact us by 3pm Tuesday the week prior
Friday delivery, you must contact us by 3pm the Friday the week prior
We are unable to cancel or refund orders that are cancelled outside of these following times.