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MEALS

What is the difference between Maxi and Lite meals?

Our Lite meals are our smaller portioned meals and are between 300-400 calories. Our Maxi meals are for the larger eaters and are between 500-600 calories.

For more information please refer to the “Nutritional Information” tab on each meals page.

Can I customise my meals?

All of our meals are made and packed as described on our website. We are unable to take requests or customise meal ingredients due to our large volume of production.

Do you have dairy free, vegetarian or gluten free meals?

We cater to a wide range of preferences and intolerances categorised below.
To view specific dietary restricted meals please use the refine search bar which is located on the meals page at the top right.


Please keep in mind that other meals do contain these ingredients – if you have severe allergies/intolerances we feel its best to discuss them with our customer service team before ordering.


The majority of our meals do not have ingredients that contain Gluten in them but we cannot guarantee they don’t have traces of Gluten in them hence we don’t claim they are Gluten Free.


If you are a coeliac then don’t consume our meals. If you are just trying to avoid gluten/carbs for other reasons you are absolutely fine to eat them.

     

Do you have a break down of ingredients and/or nutritional info?

Yes. All ingredients and nutritional information for our meals can be found on each meal page under the ‘Ingredients’ and ‘Nutritional Information’ tabs.

Where do you source your ingredients from?

We source the ingredients for all our meals from renowned local suppliers. Delivered fresh, daily. To ensure we produce quality driven meals.

How do I store my meals?

Once you have received your Muscle Fuel order store them in the refrigerator as soon as possible.

We recommend storing your meals in the refrigerator to ensure freshness, however, if freezing your meals is also possible.

How do I reheat my meals?

From fresh: Pierce the top lid with a fork or peel a corner and microwave for 2-3 minutes depending on the meal.

From frozen: For best results defrost the meals in the fridge overnight then microwave on high for 2-3 minutes. If you are reheating from frozen, defrost in the microwave for 4 minutes then heat on high for 2-3 mins

Due to varying microwave wattages, some microwaves may require slightly more time to heat each meal.

How long do the meals last?

Our meals last up to 8 days in the fridge and up to 3 months frozen. All meals have an expiry date on reverse.

What do I do with the packaging?

Although we don’t take back any of the packagings, most of it can be recycled.

TRAYS: Your individual meal trays can be recycled in your weekly plastic recycling collection.

BOX: The cardboard box can be broken down and put out for recycling.

ICE PACKS: The ice packs can be cut open, with it’s non-toxic filling it’s safe to empty down the sink & recycle the plastic with your soft plastics.

WOOLCOOL: Once removed from its lining, (which can also be recycled with soft plastics) is biodegradable & compostable.

Can I make an order of just Frooze Balls?

We offer Frooze Balls as an added extra to our meals, if you would like to purchase these you will need to have a couple of meals in the cart as well.

How can I pay for my order?

Orders can be paid via Debit/Credit Card, bank transfer or AfterPay. It is our company policy that all payments must be cleared before being prepared & sent.

DELIVERY

What are the cut off times for delivery?

The day for delivery will be dependent on the option that you have chosen and if you have ordered before the cut off time.

Cut off times for one-off orders are:

Thursday delivery - Order before 4pm Monday

Saturday delivery – Order before 4pm Wednesday

Cut off times for the first Meal Plan delivery are:

Wednesday delivery – Order before 4pm Friday

Saturday delivery – Order before 4pm Wednesday

If you miss the cut off time for that week, delivery will default to the chosen day the following week. For example, if you select Wednesday delivery but don’t place your order until Monday (which is after the cut off) you will not receive your meal until the following week.

What if no one is home when the courier delivers?

Although it would be beneficial for you to be present for your delivery, our couriers are instructed to leave your order at the address whether someone is home to receive it or not.

If you live in an apartment building, couriers sometimes find it hard to complete a delivery. If there is access to your building and a safe place to leave, please be specific in your instructions on how to access the building.

If there is no access without you being present, we may have to look at an alternative address for delivery.

Can I request my order to be delivered on a specific day? What time will it arrive?

Muscle Fuel ONLY deliver on Wednesday, Thursday and Saturday. Unfortunately, we are unable to deliver outside of these days.

Because the deliveries are made by NZ Couriers who run their own schedule, we are unable to determine an exact delivery time.

When your order is picked up from our facility, an email will be sent to you with tracking details so you can check where your meals are at every step of the journey. We recommend that you keep an eye on this throughout the day.

Can I have my meals delivered on Saturday?

Yes, we are able to have your order delivered on a Saturday – order before 4pm on Wednesday to select Saturday at the checkout.

NZ Couriers close at 12 noon on Saturdays so your order will usually be delivered in the morning.

We recommend tracking your order to make sure it arrives safely.

How are the meals packed for delivery?

All meals are chilled and packed into a cardboard box with a solid ice pack and our Woolcool insulation technology. This packaging allows your meals to remain safe outside of the fridge for 24 hours.

The order is then picked up by the courier for an overnight or same day delivery.

Do you deliver to my address?

We deliver nation wide.

Unfortunately we are unable to deliver to rural addresses as our meals need to be delivered on an overnight service and rural courier can take up to 3 days to get to you!

We can have the order delivered to a drop point near your location for you to then pick up or an alternate address (such as work or family).


Please check your address on the New Zealand Couriers address checker before placing your order: www.nzcouriers.co.nz/checkit.

Can i change my shipping address?

If you need to change your shipping address for an order that has already been placed, please let the team know before the following times:

 
Wednesday delivery - before 12pm Monday
Thursday delivery - before 12pm Tuesday
Saturday delivery - before 12pm Thursday
 
Due to the large volume of orders we produce, we may have a difficult time locating your order to make the changes you require if we are notified after the above cut off times.
 
If you have a subscription and need to make a shipping address change prior to your next order being placed, you can do this by logging into your account and updating it yourself (cool eh!). To learn how to do this, you can watch a 'How to' video here.

How much does delivery cost?

The price is determined by how many meals you order and where in New Zealand it’s being delivered to.

 
This is all calculated for you at checkout.

Can I pick up meals from your Hamilton facility?

Due to strict MPI regulations, we are unable to allow pick ups from our facility.

What if I want to cancel my order?

If you wish to cancel you must let us know as soon as possible, we are unable to cancel or refund orders that are cancelled out side of the following time frames.

Delivery Wednesday - Cancellation by 12pm Friday Prior

Delivery Thursday - Cancellation by 12pm Monday Prior

Delivery Saturday - Cancellation by 12pm Wednesday Prior

 

MUSCLE FUEL 10 WEEK CHALLENGE

What is the 10 Week Challenge?

The 10 Week Challenge is designed to help you reach your health and fitness goals, whatever they may be!* We send you meals weekly, for 10 weeks. We also provide an online learning course around nutrition and workout guides to help along on your journey.

We developed this programme around the 5 : 2 philosophy. Eat healthy meals for 5 days and then have flexible eating options for the other 2 days.

Read more about our 10 Week Challenge  here

How do I place my order?

If you are new to the 10 Week Challenge, click here to subscribe.

If you are already a member click here to sign into your account on the exclusive Challenge site.

Once signed in, pick your meals from our menu and proceed to the checkout to place your order.

How does the 10 Week Challenge work?

Once you register for the 10 Week Challenge, you will receive a welcome email with everything you need to know. Within this email will also be a link to your very own online learning portal that will guide you through the next ten weeks, filled with nutritional information, options for breakfasts + snacks, weekly workouts as well as getting meals each week turning up on your doorstep!

When are the 10 Week Challenge meals delivered?

We deliver your selected number of meals weekly, on a Wednesday and Saturday.

What is the cost of the 10 Week Challenge?

There are two different 10 Week Challenge packs available, Lite and Maxi. Each size has a different amount of weekly meals you can choose from.

Lite 7 Pack - $89.10*

Lite 10 Pack - $125.10*

Lite 12 Pack - $143.10*

Maxi 7 Pack - $99.00*

Maxi 10 Pack - $139.50*

Maxi 12 Pack - $165.60*

*shipping not included

How do I pay for the 10 Week Challenge?

Payments are taken via credit or debit card only. A weekly credit or debit card recurring payment is taken, usually three days before your delivery day. Alternatively, upfront payment for the 10 Week Challenge can be made via credit or debit card.

Can I hold my 10 Week Challenge order?

If you are going away or are unable to receive an order, please give us 1-2 days notice before your billing day so we can hold your payments, just let us know which date you would like to continue with your challenge. The company policy is a maximum 3 week hold period. If you need to hold any longer we recommend just cancelling the meal plan and starting a new one when you return.

Can I change my meals?

Yes, you can! Change your meals by logging into your account and managing your subscription. Meal changes need to be in by the appropriate cut off time.

Wednesday delivery - Cut off time is 4pm Friday

Saturday delivery - Cut off time is 4pm Wednesday

For more information you can watch a 'How to change your meals' video here.

Do I need to create an account on this website?

Absolutely! In order to sign up to the 10 Week Challenge you must make an account.

You can make an account here.

Is there an early cancellation fee if I cancel before I have completed the 10 weeks?

Nope! There is no penalty for leaving the 10 week challenge before the 10 weeks is completed. If you would like to cancel your 10 Week Challenge, cancellations must be communicated via phone or email 4 days prior to your next delivery, in order for us to action your cancellation.

Learn how to can cancel your subscription here.

Can i change my shipping address?

Absolutely! As long as the address your wanting to change to is still deliverable according to New Zealand Couriers and not a rural address.

Please check your address on the New Zealand Couriers address checker before changing your address: www.nzcouriers.co.nz/checkit.

If you do decide to change your shipping address, you will need to do so at least two days before your next delivery day. So the before the following cut off times:

Wednesday Delivery - before Monday 12pm

Saturday Delivery Day - before Wednesday 12pm

You can update your address by logging into your account - find out how here!

STILL HAVE ANY QUESTIONS?

Phone: 0800 10 10 11

Email: info@musclefuel.com

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